FAQ

How do I ask you questions directly?
That's easy - email us. // HELLO@FRENCHMILLGOODS.COM

Humble Pie
Though we have no degrees in entomology, osteology or biology - we are passionate about learning everything we can on the subjects. We research and study as much as we can about insects, reptiles, amphibians, bones, skeletons and everything in between. That being said, we know we may get things wrong from time to time. If you happen to find an error in something we post we welcome the insight. Feel free to contact us so we can ensure this site is as accurate as possible.

No Touching!
Avoid touching the insects inside of the displays, exposure to extremes of temperature, humidity, or to direct sunlight. With proper care you will enjoy this marvel of the natural world for many years to come.

Is This Legal?
Yes! We are licensed by the US Fish & Wildlife Administration and we comply with all import and export procedures.

Shipping
All orders are shipped through USPS and UPS. If you have specific shipping requests, please contact us.

Live Delivery Guarantee
Please read and understand before agreeing and placing your order. (Dead on Arrival) "DOA"'s are compensated for with store credit or product replacement only.

UPS and USPS do not offer guarantees for perishable shipments for anything other than loss of the package in transit, this is why we offer our own limited guarantee of live delivery to you!

Live shipments are guaranteed when shipped Monday through Wednesday only. Shipments thereafter can be risky as conditions are not always favorable if the package is delayed in transit.

As we have no control on how the invertebrates are cared for beyond delivery, we cannot offer an extended guarantee period. We ONLY offer a Live Arrival Guarantee - meaning that DOA deliveries must be reported within one hour of delivery. In the unlikely or unfortunate event that a shipment arrives DOA, only the cost of the invertebrate will be reimbursed. Shipping and handling fees are not compensated for since delivery services are provided by a third party and services have already been rendered, therefore you will have to prepay for re-shipping.

Returns
Returns are accepted on a case-by-case basis. If you feel you need to return a piece for some reason, please contact us. We do not accept returns on damaged pieces. Return shipping is the buyers' responsibility.

Repairs
If, for some reason, a piece purchased from us needs repair or something replaced, we will do our best to work with you to bring your piece back to life. Some repairs we cannot accommodate. Feel free to contact us and we will get your display new again!

About Us
Frenchmill Goods is a design studio in Chamblee, Georgia that focuses on skeletal articulations and entomology displays.

In addition to offering beautiful, unique articulations from our own studio we are proud to provide a thoughtful selection of ethically sourced products. Our local community and environment continues to inspire us. We only hope to return the favor and inspire our customers with the things we love, educate on the things that matter and conserve where possible.

Thank you for being part of our community,

Alex & Kevin